Training


Business Intervention Inc. offers an extensive training catalogue, allowing you to fine tune your business’ operational procedures. Please contact us for more information on any of the courses listed below.

1. Training in Management
  • The Mission Functions of a Manager. 2 days
  • Customer Service as Quality Assurance. 2 days
  • Customer - Service Strategies. 2 days
  • The Organization as a System. 2 days
  • The Problem/Challenges of a growing Organization. 1 ½ days - 2 days
  • The Analysis of Organizational Systems. 2 days
  • Public-Policy Making Process. 2 days
  • Conducting Customer Satisfaction Audits. 1 ½ days or 3 half days
  • How to conduct a Leadership Skills Audit. 1 ½ days
  • The Supervisor as “front-line Manager”. 2 days
  • Project Development and Management. 2 days
  • Leading Work Activities. 2 days
  • Staff Numbers Determination. 2 days or 4 half days
  • The New Supervisors. 2 days
  • Supervisory Management 2 days
  • Leadership Skills 2 days
2. Training in Efficiency
  • Conducting Work Study (Method Study/Work Measurement). 2 days
  • Work Simplification. 2 days
  • Understanding Organization Structure. 1 ½ days
  • How to Design an Organization (Re-engineering included). 1 ½ days
  • How to Conduct a Communication Audit. 1 day
  • Conducting Job Evaluation/Job Reclassification. 1 ½ days
  • Forms Design and Control. 1 day
  • Developing Standard Operating Procedures (SOPS). 1 day
  • Conducting a Cost of Quality Audit. 2 days
  • How to conduct a Productivity Audit. 2 days
  • The Assessment of Work Load. 2 days
  • Measuring Quality Improvements. 1 day or 2 days
  • How to use Process Flow Charting to measure Efficiency. 2 days
  • Quality Assurance via ISO 9000. 1 ½ days
  • How to write a Quality Manual. 1 ½ days
  • Preparation and usage of Position Descriptions. 1 day
  • Maximize Your Fundraising Opportunity
3. Training in Effectiveness
  • Strategic Planning. 1 day
  • Maximizing the use of Mission Statements. 1 day
  • Teams and Team Effectiveness 1 day
  • Decision - making Revisited. 1 ½ days
4. Training in Sustainability
  • Building Diagnostic Skills.
  • Challenges of a growing Organization. 1 ½ days
  • How to conduct an Environmental Scan. (Force-Field Analysis) and SWOT Analysis. 1 day
  • The needs of Organizations in Transition. 2 days
5. Training in competitiveness
  • Setting Benchmarks and Standards. 2 days
  • Handling Consumer Complaints 1 day
  • Benchmarking for adaptation. 2 days